2023 – 2025

Strategic Plan

Download our 2023–2025 Strategic Plan

Le plan stratégique est disponible en français.

Leveraging Technology to Reach Universal Health Coverage 

The devastation wrought by the COVID-19 pandemic has resoundingly demonstrated that underinvestment in health systems globally costs millions of lives each year. Nearly everything we know about the spread of COVID-19 and how communities were impacted – both directly by the virus and indirectly due to the resulting discontinuity of essential care – has come through data from facility-based care. Yet, half of the world’s population cannot access even the most basic facility-based care because doctors, nurses, and clinics are physically inaccessible, unaffordable, or under-resourced.

The result is the continued marginalization of the world’s poorest communities in places that have been impacted by legacies of colonization, structural adjustment, and systemic underinvestment. If we, as a global community, seek to achieve universal health coverage, then we must also seek to properly understand and resource the care that is provided at the household level by community health workers (CHWs), empowering and expanding formal health systems while responsibly engaging communities in locally-led solutions.

Community health system strengthening and change are needed at unprecedented scale to ensure people can readily access the care they need and deserve. This is compoundingly true as climate change is anticipated to impact these same communities with outsized adverse effects, placing additional resource and humanitarian burdens on the world’s poorest countries and deeply impacting access and equity of care.

For over 10 years Medic has advanced equitable care and strengthened community health systems by building, innovating, applying, and scaling open-source, low-cost digital health tools in collaboration with communities, governments, and implementers.

We believe that if health systems adopt community health information systems for care delivery that are human-centered, locally-owned, open-source, and interoperable, then digitally equipped community health workers, caregivers, and individuals are supported and empowered to advance universal health coverage and improve health outcomes in their communities.

The time is now to redouble our commitments and advance our work across four complementary pillars:

Enable the Community Health Toolkit (CHT) to be the leading fully open-source community health platform

Ensure partners are well-supported to deploy, own, and scale the CHT on their path to universal health coverage

Incubate new technologies and discoveries to improve health impact and reimagine health systems

Drive systems-level change that translates evidence and best practices into policy

By 2025, Medic will:

Increase, from 6 to 10, the number of governments that select the Community Health Toolkit as a tool of choice to scale national community health information systems through direct accompaniment and support.

Ensure 99% up-time for CHT-based apps, so that health workers always have access to the tools they need to serve their communities sustainably.

Triple the number of users leveraging the CHT, from 40,000 to 120,000.

Enable health workers to support care an additional 100 million times through CHT workflows, matching the number of times care has been supported by the CHT in the previous nine years.

2023–2025 Strategic Plan

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